|
Position: WFM Team Leader
Location: Pasay
Salary: Php 45,000 - 48,000 monthly
FTE: 1
Start date: Flexible
Job category: Management
Key Responsibilities:
§ Manage a team of Workforce Specialists (WFS) and Real Time Adherence Analysts (RTA).
§ Ensure each WFS and RTA understands and meets his or her required tasks, objectives as well as oversee employee policy/handbook adherence, conduct and performance.
§ Writing employee performance evaluations, delivering annual merit reviews and performing other administrative tasks as required/assigned.
§ Working with the Recruitment Team in hiring qualified candidates for the WFM Team; including the conduct of interviews.
§ Oversee execution of established WFM practices; ensuring delivery of required forecasts, schedules, reports and manage change requests.
Qualifications:
§ Bachelor's degree holder, preferred.
§ At least one (1) year experience in managing and leading a team, preferred.
§ At least three (3) years of Workforce Management (Scheduling or Real Time Adherence) experience in a BPO/ITO environment.
§ High aptitude in numeracy and analytics.
§ Knowledge of and advanced skill in using personal computers and their applications such as MS Excel, MS Word, MS Access.
For Interested Candidates you may send a copy of your resume to the email below:
jkit jp-network-e.com
You may contact us through:
(02) 932 09 63 / 0916 317 5513
Visit our website and Facebook group:
https://jkmanpower.jp-network-e.com/ or https://www.facebook.com/jkrecruitment/
|
