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At Royal Caribbean International, we believe that great vacations begin with great employees! As a leader in the cruise industry, Royal Caribbean International is continuously expanding and seeking dynamic, energetic, experienced professionals to join our team. With our innovative fleet of twenty-one ships visiting five continents, each offering adventurous ways to explore the globe, this could be a great opportunity to let your career set sail.
Shore Excursions Staff promotes, explains and sells shore excursion tours and packages to gusts onboard the vessels by performing the below essential duties and responsibilities.
Career snapshot:
* Provides guest services with regard to tour sales, refunds, complaints, and general port and ship information.
* May conduct scheduled tour presentations to guest audiences. Participates in maintaining shipboard shore excursion video. May rewrite scripts or work with Broadcast Technician to shoot footage as needed.
* Works the assigned Shore Excursion shifts on the sales desk, the pier, lounges or other venues as directed by the Explorations! Manager and operates computer sales terminals.
* Coordinates tender operations when required with other Marine or Hotel departments.
Qualifications and Requirements:
* Minimum 6 months experience in a customer contact related position with working
* Knowledge of ports-of-call and associated tours preferred
* Ability to conduct tour presentations to large groups of guests.
* Ability to sell, up-sell and cross-sell tour products and services.
* Knowledge of customer service techniques preferred.
Preferences:
* Ability to speak additional languages such as Spanish, French, Italian, Portuguese, or German preferred. Other languages are acceptable including Mandarin Chinese, Japanese, Russian, Korean, and Norwegian, however one language should be Spanish, French. Italian, Portuguese or German
* Working knowledge of computers, Internet access, and the ability to navigate within a variety software of packages such as Excel, Word, and PowerPoint.
Thank you for your interest in this role. Royal Caribbean Cruises Ltd., one of the world's largest cruise companies and employer of choice, has an array of brands including Azamara Club Cruises, Celebrity Cruises, Pulmantur and Royal Caribbean International. These brands offer a variety of onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.
Join our team as Shore Excursions Staff . Once you click to apply below, it will take you 10-15 mins to complete our application, which will help us better qualify your candidacy. If you are being considered for this position you will hear back from us within the next 90 days. During this time, you can view your application status on our career site.
Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!
RCL is an equal employment opportunity employer.
Equal Opportunity Employment: It is the policy of RCL to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
Policy Statement: Royal Caribbean Cruises Ltd. respects and protects the diversity of its employees, acknowledging and engaging their backgrounds and ideas. Our policies, practices and behaviors foster a safe and inclusive workplace, and promote equitable and collaborative relationships.
***PLEASE KINDLY APPLY TO THIS POSITION ON THE FOLLOWING WEBSITE TO BE CONSIDERED: ***
http://www.royalcareersatsea.com/jobs/apply/RCI041614EXPS
If you are interested in viewing other opportunities, please visit our company website:
http://www.royalcareersatsea.com
http://royalcareersatsea.com/pages/shore_excursio ns
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